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How a SaaS Product leveraging Azure expertise for innovation than support?



Jun 22, 2023

Document360 is a category leader in SaaS knowledge base Software hosted on Microsoft Azure, which adopted Serverless360 for all its management and monitoring needs.

While utilizing the native-monitoring tools initially, Document360 encountered operational challenges like lack of holistic monitoring across subscriptions, no end-to-end data flow tracking, and limited visibility into cost spent.

Serverless360 stepped in as a solution to help overcome these obstacles and served as a self-serve portal that their non-tech support team, who are not familiar with the Azure portal, could use instead of depending on the DevOps team to fix 70% of functional errors.

What’s in store for you?

This whitepaper will give you a detailed understanding of the following:

  • The operational challenges on Azure and the need for additional monitoring
  • How Serverless360 provides holistic monitoring and end-to-end tracking?
  • Explore a self-service portal that helps non-tech Azure support teams
  • How Document360 used Serverless360 to help support Azure Durable Functions?

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