efficiency in monitoring
reliable customer support
support offloaded from Azure experts
Solwr delivers log tech solutions optimizing trade logistics. With a plug-and-play product portfolio in software and hardware, they offer what innovative players in the trade industry need to be one step ahead. Solwr has some of Norway’s most prominent retailers as customers. It would be impossible to operate at this scale manually, so the technology teams at Solwr decided to offload operations to their support team. Initially, they started building tools by writing custom scripts, which made them do a lot of programming to create the support needed to run their integrations.
However, this was becoming more challenging as Solwr continued to scale operations, which led to an increasingly complex cloud ecosystem. Solwr found that its custom approach to monitoring the performance of its applications and managing user experiences could no longer keep up with this complex cloud environment.
“We saw that it wasn’t very beneficial for us to rely on custom scripts because we spent a lot of time creating that ruling, and as the business scales up, it will be an overhead to rearrange everything in business.” – Marius Lindberg
Solwr’s support team was growing, and they found it hard to scale their custom tool for multiple people to work on the integration platform. They required a centralized tool to monitor and manage the operational activities of their Azure integrations. Recognizing the need for a more practical approach to enable their support team with Azure operations, Solwr turned to Serverless360.
Solwr relies on Serverless360 primarily for the alert report that ensures their integrations are healthy. The intelligent observability from Serverless360 enabled Solwr to quickly identify solutions that would previously have required a whole team of analysts to uncover. It has also enabled Solwr to consolidate multiple monitoring solutions into a single platform, improving the efficiency of its teams.
“We ensure we don’t lose any data regarding handling or exceptions. That’s the most important part to ensure everything runs smoothly, and we get that in Serverless360. We highly recommend Serverless360 for their proactive monitoring, accurate reporting, and reliable customer support,” says Marius Lindberg, Product Owner of Solwr