efficiency in monitoring
reduction in TCO
improvement in resolution time
Privalgo is a FinTech brand leading the way in creating a new breed of FX companies. Privalgo has harnessed the know-how of its IT Department to develop its market-leading technology solutions. Its platform is built on a complex cloud-native technology stack running in Azure. The move to a cloud-native architecture introduced complexity across Privalgo’s IT services environment. They relied on native monitoring tools to maintain visibility into the end-to-end technology stack. Since Azure sends email alerts, the team found it hard to follow up on each email to understand the issues raised. This made it challenging to identify the root cause of performance issues quickly.
“We used to rely on Azure alerts, but when we are busy, it’s painful to have an eye on each email. Also, we used to depend on Service Bus Explorer to manage the Dead Letter Messages hence depending on multiple tools was hectic for us to achieve real-time monitoring.” – Amit Patel,
Privalgo realized that its teams required a consolidated view across the end-to-end technology environment, with real-time visibility, enabling proactive monitoring. After evaluating the market, Privalgo identified Serverless360 as the best fit due to its ability to detect the root cause in real-time and consolidate all application monitoring capabilities onto a single platform. With such granular insights, Privalgo’s teams can foresee and fix issues before they adversely impact the business.
“With Serverless360, we got to experience some powerful features like centralized dashboards, Deadletter resubmission, and proactive monitoring. Before Serverless360, we had to rely on multiple tools and depend on a team for managing and monitoring the Azure environment. Now, just one person is looking at the tool which helped us reduce the TCO. Currently, 75% of our business environment is monitored with Serverless360”